TERMS & CONDITIONS
Welcome to Runway Wanderland Travel Agency!
Please read these Terms and Conditions carefully before using our services.
If you book your dream vacation through us, we assume that you and the people you are travelling with have read, understood and agree to the terms and conditions listed here.
If you do not agree to any part of these terms and conditions, please refrain from using our services.
- GENERAL
A 'Customer' refers to all persons named on the booking who intend to use the services of Runway Wanderland Travel Agency.
A ‘Lead Name’ refers to the person who completes and submits the booking form and warrants that he/she has full authority to do so on behalf of all customers whose names appear on the booking.
An 'Agency’ refers to Runway Wanderland Travel Agency, on which acts solely as an intermediary between the customer and third-party providers such as airlines, hotels, and tour operators. The Agency is not responsible for the services provided by these third parties.
A ‘Lead Name’ refers to the person who completes and submits the booking form and warrants that he/she has full authority to do so on behalf of all customers whose names appear on the booking.
An 'Agency’ refers to Runway Wanderland Travel Agency, on which acts solely as an intermediary between the customer and third-party providers such as airlines, hotels, and tour operators. The Agency is not responsible for the services provided by these third parties.
PRODUCT INFORMATION
Each travel package provided by the Agency has its own travel validity and booking period and is not valid during peak travel periods, public holidays including destination holidays, trade fairs, conventions and blackout days.
All offers have been published by the Agency to the best of its knowledge and belief and it will use its best endeavours to carry out all offers listed. The Agency reserves the right to change the facilities and services described in its publication and to replace them with alternative offers and accepts no liability for any changes.
All offers have been published by the Agency to the best of its knowledge and belief and it will use its best endeavours to carry out all offers listed. The Agency reserves the right to change the facilities and services described in its publication and to replace them with alternative offers and accepts no liability for any changes.
- PRICE POLICY
- Published prices are for one (1) adult, with a minimum of two (2) adults required to qualify for the rate; less will incur a surcharge. All prices include VAT and service charge and are subject to flight and hotel availability. Price differences may occur.
- If an airline increases the cost of the flight ticket by adding a fuel surcharge, the Agency reserves the right to charge the amount of the fuel surcharge to the customer. The customer only pays the fuel surcharge if the surcharge is announced after the purchase of the travel package.
- The Agency reserves the right to make necessary changes before a booking is confirmed and has the right to charge additional fees due to circumstances beyond the control of the Agency.
PAYMENT
The Agency requires a deposit/full payment of the total package in order to process the reservation, depending on the package purchased by the customer. The Agency accepts cash, credit/debit cards (via PayPal), bank transfer and e-wallet.
Payments by credit/debit card are subject to an additional, upfront processing fee depending on the total amount of the package. The customer will be advised accordingly.
The customer's reservation is not confirmed and payment is not deemed to have been made until actual payment has been received and an INVOICE and TRAVEL VOUCHER has been provided as proof of reservation. The reservation will also be cancelled if the required payment is not received within the period in which the rate is still available, and the Agency reserves the right to apply rate differentials if necessary. The price is only guaranteed if it has been booked and confirmed.
The customer is obliged to check the proof of purchase carefully and to contact the Agency immediately if the proof of purchase appears to be incorrect or incomplete, as subsequent changes are no longer possible. The Agency cannot accept any responsibility if it is not informed of inaccuracies within 5 days of sending the proof of purchase.
In the event of billing/pricing errors, the Agency reserves the right to reissue a receipt with correct prices.
Payments by credit/debit card are subject to an additional, upfront processing fee depending on the total amount of the package. The customer will be advised accordingly.
The customer's reservation is not confirmed and payment is not deemed to have been made until actual payment has been received and an INVOICE and TRAVEL VOUCHER has been provided as proof of reservation. The reservation will also be cancelled if the required payment is not received within the period in which the rate is still available, and the Agency reserves the right to apply rate differentials if necessary. The price is only guaranteed if it has been booked and confirmed.
The customer is obliged to check the proof of purchase carefully and to contact the Agency immediately if the proof of purchase appears to be incorrect or incomplete, as subsequent changes are no longer possible. The Agency cannot accept any responsibility if it is not informed of inaccuracies within 5 days of sending the proof of purchase.
In the event of billing/pricing errors, the Agency reserves the right to reissue a receipt with correct prices.
LATE FEE
The Agency always requires full payment to confirm the booking, but if a deposit is allowed for the reservation, the Agency requires that the balance be paid on a specific date, and if this is not done, a late fee of at least P500 per person will be charged.
PRODUCT EXCLUSIONS
Each travel package only includes the services specified. Not included are personal items, including but not limited to personal insurance, transportation to departure airport unless otherwise specified, refreshments, telephone calls, laundry, gifts, meals and beverages, optional excursions, passport and visa fees, porterage, gratuities or taxes unless otherwise specified, which in all cases are the responsibility of the customer.
SENIOR CITIZEN/PWD DISCOUNT
Persons with Disabilities/Persons with Reduced Mobility (PWD/PRM) and Senior Citizens (60 years and above) of the Republic of the Philippines are not entitled to the mandatory 20% discount as the published rates are special offers that are already discounted; and double discounts are prohibited under the Persons with Disabilities Rights Act and/or the Senior Citizens Act, but may be entitled to a one-time discount of P500 off the total package amount.
The one-time discount applies to domestic travel packages only and is only given once per booking with at least two full-paying customers. To qualify:- Persons with disabilities/PRMs must present a valid ID issued by the National Council on Disability Affairs (NCDA) or a local government authority.- Senior citizens must present a valid senior citizen card or other government-issued identification that includes the senior citizen's name, picture, date of birth and nationality.
The one-time discount applies to domestic travel packages only and is only given once per booking with at least two full-paying customers. To qualify:- Persons with disabilities/PRMs must present a valid ID issued by the National Council on Disability Affairs (NCDA) or a local government authority.- Senior citizens must present a valid senior citizen card or other government-issued identification that includes the senior citizen's name, picture, date of birth and nationality.
MINOR/YOUNG TRAVELERS
Customers who are 2 to 18 years old during the trip must be declared at the time of booking and should be accompanied by an adult (a parent or legal guardian with financial support for the minor) during the entire trip.
Legal guardians, single parents or one of the two parents accompanying the young traveler must obtain the documents required for the trip on their own. Otherwise, the young traveler must obtain a travel permit on their own. The parents can contact their respective social welfare office to obtain such a document.
The Agency grants 20% discount to young travelers under the age of 6. A birth certificate is required as proof of age in order to qualify for the discount.
Legal guardians, single parents or one of the two parents accompanying the young traveler must obtain the documents required for the trip on their own. Otherwise, the young traveler must obtain a travel permit on their own. The parents can contact their respective social welfare office to obtain such a document.
The Agency grants 20% discount to young travelers under the age of 6. A birth certificate is required as proof of age in order to qualify for the discount.
INFANTS
For customers under 2 years of age, a minimum handling fee will be charged depending on the travel package. However, infants under the age of sixteen (16) days are not allowed to travel.
AIRLINE
The airline and flight times to be used will always depend on the availability of seats and fares, and the Agency reserves the right to use a different airline or different flight times than those specified in the booking.
Due to the operational requirements of individual airlines, they often make changes to the flights they operate. The Agency will abide by the airline's change and cancellation policy at the time of booking. Rebooking fees, fare differences, and/or cancellation fees will be charged based on seat and fare availability at the time of rebooking and/or cancellation. The Agency is not responsible if an airline cancels, rebooks or delays a flight for any reason.
If the customer has purchased a travel package with a flight ticket, the Agency will try to assist in organising new arrangements, provided that the customer has not yet checked in with the airline for the first flight segment. Flight schedule changes that are not related to the airline cancelling, rescheduling or delaying flights can often incur airline fees. These fees are payable directly to the airline at the time of the request.
If the customer(s) misses a departure or connecting flight, the customer(s) is responsible for working with the airline for which the customer(s) has a ticket to reach the destination. The airlines notify customers directly by phone call or text message of any flight schedule changes. The Agency does not receive any notification of flight schedule changes. It is always best for the customer(s) to contact the airline within 72 hours of departure to reconfirm the flight. If an airline makes a change to the flight, the customer(s) is advised to inform the assigned agent immediately via email/chat/phone of such changes. The customer(s) should check their emails or keep their phone lines open at regular intervals to keep themselves informed of the current flight schedule and respond in a timely manner.
If the customer(s) has/have booked the flight tickets on their own, the Agency is not liable for any losses incurred due to cancellations or changes in international flight connections, itineraries or travel dates. The Agency recommends the customer(s) to purchase air tickets through the Agency.
Due to the operational requirements of individual airlines, they often make changes to the flights they operate. The Agency will abide by the airline's change and cancellation policy at the time of booking. Rebooking fees, fare differences, and/or cancellation fees will be charged based on seat and fare availability at the time of rebooking and/or cancellation. The Agency is not responsible if an airline cancels, rebooks or delays a flight for any reason.
If the customer has purchased a travel package with a flight ticket, the Agency will try to assist in organising new arrangements, provided that the customer has not yet checked in with the airline for the first flight segment. Flight schedule changes that are not related to the airline cancelling, rescheduling or delaying flights can often incur airline fees. These fees are payable directly to the airline at the time of the request.
If the customer(s) misses a departure or connecting flight, the customer(s) is responsible for working with the airline for which the customer(s) has a ticket to reach the destination. The airlines notify customers directly by phone call or text message of any flight schedule changes. The Agency does not receive any notification of flight schedule changes. It is always best for the customer(s) to contact the airline within 72 hours of departure to reconfirm the flight. If an airline makes a change to the flight, the customer(s) is advised to inform the assigned agent immediately via email/chat/phone of such changes. The customer(s) should check their emails or keep their phone lines open at regular intervals to keep themselves informed of the current flight schedule and respond in a timely manner.
If the customer(s) has/have booked the flight tickets on their own, the Agency is not liable for any losses incurred due to cancellations or changes in international flight connections, itineraries or travel dates. The Agency recommends the customer(s) to purchase air tickets through the Agency.
CARRY-ON/CHECK-IN BAGGAGE
The travel packages offered do not include free baggage allowance unless specified. Should the customer decide to purchase additional baggage, it is advisable to inform the Agency at least ten (10) working days before departure. Otherwise, the customer must arrange for additional baggage at check-in.
Each customer may only take two (2) pieces of baggage on board as part of carry-on baggage, and the total weight of the two pieces of baggage must not exceed 7 kg. Please note the following requirements:- One (1) piece of carry-on baggage must not exceed 56 cm x 36 cm x 23 cm, including handles, wheels and side pockets. This bag must fit in the overhead compartment in the aircraft cabin.- Each customer may also carry one (1) laptop bag, handbag, backpack or other small bag no larger than 40 cm x 30 cm x 10 cm. This item must fit under the seat in front.
Each customer may only take two (2) pieces of baggage on board as part of carry-on baggage, and the total weight of the two pieces of baggage must not exceed 7 kg. Please note the following requirements:- One (1) piece of carry-on baggage must not exceed 56 cm x 36 cm x 23 cm, including handles, wheels and side pockets. This bag must fit in the overhead compartment in the aircraft cabin.- Each customer may also carry one (1) laptop bag, handbag, backpack or other small bag no larger than 40 cm x 30 cm x 10 cm. This item must fit under the seat in front.
HOTEL ACCOMMODATION
The Agency will do its best to accommodate the original hotel partner according to the customer's booking. However, hotels and rooms are always subject to availability. Therefore, the Agency reserves the right to book another hotel of the same or similar category at any time if necessary.
No refunds will be given for hotel changes and full cancellation fees may apply. Additional charges may also apply for hotel upgrades.
The hotel may charge a security deposit at check-in, also known as incidental charges.
According to hotel policy, the standard check-in time is usually between 2:00pm and 3:00pm and the standard check-out time is between 11:00am and 12:00pm. However, these times may vary worldwide. The Agency cannot control or guarantee check-in times.
No refunds will be given for hotel changes and full cancellation fees may apply. Additional charges may also apply for hotel upgrades.
The hotel may charge a security deposit at check-in, also known as incidental charges.
According to hotel policy, the standard check-in time is usually between 2:00pm and 3:00pm and the standard check-out time is between 11:00am and 12:00pm. However, these times may vary worldwide. The Agency cannot control or guarantee check-in times.
TRANSFERS
Free airport and tour transfers are offered on a seat-in-coach basis, strictly adhering to the specified pick-upand drop-off times and locations. The Agency is not liable for missed services if the specified schedule/meeting point is not adhered to.
If the airline reschedules or delays a flight for any reason outside the specified pick-upand drop-off time or location, no free transfers will be arranged as flight changes by the airline are beyond the control of the Agency. Travel to the hotel is at the customer's own expense and by the customer's own arrangement. Refunds for unused free transfers are not possible.
If the airline reschedules or delays a flight for any reason outside the specified pick-upand drop-off time or location, no free transfers will be arranged as flight changes by the airline are beyond the control of the Agency. Travel to the hotel is at the customer's own expense and by the customer's own arrangement. Refunds for unused free transfers are not possible.
MEALS
The travel packages offered by the Agency include a daily breakfast, and the excursions may include either lunch or dinner, depending on the itinerary.
Infants and children sharing a bed with their parents are not entitled to breakfast; parents of minors should purchase it separately at the hotel.
Infants and children sharing a bed with their parents are not entitled to breakfast; parents of minors should purchase it separately at the hotel.
TOURS/EXCURSIONS
The itineraries of the tours/excursions listed are correct at the time of provision but are subject to change without notice. This may be due to road or weather conditions or due to changes imposed by our local operators/providers.
Sightseeing tours, theme park visits and/or visits to famous landmarks will be operated by another operator. If a local tour operator cancels any part of the itinerary, the Agency will try to find alternative arrangements at the customer's request. The terms and conditions of the provider apply.
During local or national holidays or special events, high season, Sundays and religious occasions, certain facilities such as museums, churches, restaurants, attractions and shopping may be restricted or unavailable.
Whenever possible, alternatives will be offered. The Agency cannot be held responsible for closures, necessary itinerary changes or curtailments for any reason.
Tours are operated on a group arrangement basis so the specified pick-up/drop-off time and location will be strictly adhered to and delays may occur unless otherwise specified.
Sightseeing tours, theme park visits and/or visits to famous landmarks will be operated by another operator. If a local tour operator cancels any part of the itinerary, the Agency will try to find alternative arrangements at the customer's request. The terms and conditions of the provider apply.
During local or national holidays or special events, high season, Sundays and religious occasions, certain facilities such as museums, churches, restaurants, attractions and shopping may be restricted or unavailable.
Whenever possible, alternatives will be offered. The Agency cannot be held responsible for closures, necessary itinerary changes or curtailments for any reason.
Tours are operated on a group arrangement basis so the specified pick-up/drop-off time and location will be strictly adhered to and delays may occur unless otherwise specified.
TRAVEL INSURANCE
- All travel packages include free travel insurance from Standard Insurance Co, one of the leading insurance companies in the Philippines, for customers who are fifty-nine (59) years old or younger. The provider's terms and conditions apply.
- Surcharge:
- 60 – 69 years old: 100% add-on
- 70 – 75 years old: 150% add-on
- • DOMESTIC PACKAGES
- ➢ Personal Accident of up to ₱500,000.00
- ➢ Emergency Medical Reimbursement of up to ₱250,000.00
- ➢ Inconvenience Travel Benefits of up to ₱20,000.00
- • ASIA 1 PACKAGES
- ➢ Personal Accident Benefit of up to ₱1,000,000.00
- ➢ Emergency Medical Assistance w/ COVID-19 Coverage of up to ₱500,000.00
- ➢ Inconvenience Travel Benefits of up to ₱50,000.00 ➢ Personal Liability Benefits of up to ₱1,000,000.00
- • ASIA 2 PACKAGES ➢ Personal Accident Benefit of up to ₱2,000,000.00
- ➢ Emergency Medical Assistance w/ COVID-19 coverage of up to ₱1,500,000.00
- ➢ Inconvenience Travel Benefits of up to ₱65,000.00 ➢ Personal Liability Benefits of up to ₱1,500,000.00
- • WORLD PACKAGES ➢ Personal Accident Benefit of up to ₱2,000,000.00
- ➢ Emergency Medical Assistance w/ COVID-19 coverage of up to ₱2,500,000.00
- ➢ Inconvenience Travel Benefits of up to ₱80,000.00 ➢ Personal Liability Benefits of up to ₱1,500,000.00
- The Scope of Coverage:
- Coverage shall commence 12 o'clock in the morning of the day of scheduled trip and shall end on whichever of the following occurs:
- i) the return date as specified in the itinerary; or
- (ii) no later than end date of the policy as shown in the policy schedule; or
- (iii) when the Policyholder is already back in his/her normal place of residence.
- Furthermore, the Insured person is covered if diagnosed with COVID-19 during an International trip or within fifteen (15) days prior to the scheduled trip departure date, provided travel insurance is taken prior to such diagnosis.
- On a general basis for all the guarantees and benefits under the general conditions, the following are excluded:
- ➢ Extreme adventures and high-risk activities.
- ➢ Directly or indirectly by bad faith by participation in criminal acts.
- ➢ Extraordinary phenomena/Pandemic.
- ➢ Terrorism or Acts of Armed Forces.
- ➢ Work or Labor accidents.
- ➢ Death by suicide or Injuries brought by attempted suicide.
- ➢ Pregnancy, Rehabilitation treatment or Chronic Ailments.
- ➢ Illness caused by voluntary consumption of alcohol, drugs, toxic substances, narcotics or medicines without prescription.
TAXES AND FEES
All prices are exclusive of government fees such as Philippine travel tax for international package tours, international and domestic terminal fees at selected airports and on some airlines, environmental fees and other government fees imposed at selected destinations. Each customer is responsible for the payment of such fees.
Fees incurred during the tour, such as mandatory gratuities, souvenir fees and other fees associated with the tour, are not included in all packages sold by the Agency and the Agency is not liable for any fees charged during the tour that are not listed in the inclusions of the package sold.
The Agency will ensure that information is provided on the necessary fees charged during the tour. Any other fees or payments required from the customer during the tour are at the discretion of the customer.
Fees incurred during the tour, such as mandatory gratuities, souvenir fees and other fees associated with the tour, are not included in all packages sold by the Agency and the Agency is not liable for any fees charged during the tour that are not listed in the inclusions of the package sold.
The Agency will ensure that information is provided on the necessary fees charged during the tour. Any other fees or payments required from the customer during the tour are at the discretion of the customer.
AMENDMENTS/REVISIONS
Any change to the confirmed reservation may incur a penalty fee per person, unless the change increases the value of the booking.
Name changes are strictly prohibited. The Agency is not responsible for incorrect traveler details (name, gender, date of birth and passport details) provided by the lead name when making the reservation.
Confirmed bookings are non-transferable, a change to another name and/or destination is not permitted.
If changes become necessary, the Agency reserves the right to make changes at any time. Most of these changes are minor and the Agency will inform the customer(s) as soon as possible.
Name changes are strictly prohibited. The Agency is not responsible for incorrect traveler details (name, gender, date of birth and passport details) provided by the lead name when making the reservation.
Confirmed bookings are non-transferable, a change to another name and/or destination is not permitted.
If changes become necessary, the Agency reserves the right to make changes at any time. Most of these changes are minor and the Agency will inform the customer(s) as soon as possible.
CANCELLATIONS
- PERSONAL DISCRETION/CAUSE
Cancellation of the booking (of part or all of the trip) for personal reasons is not permitted. NO REFUNDS will be given for unused portions of the travel arrangement, but rebookings may be made, subject to penalties such as rebooking fees, airfare difference and/or peak surcharges. The general terms and conditions of the provider apply.
If the customer(s) either fail to:A. Present himself/herself at the airport check-in counter within the prescribed time limit.B. Board the plane at the scheduled time.
The flight will be deemed to have been flown and the customer(s) will not be entitled to a refund of the entire package tour, rebooking or application for a travel fund. - UNAVOIDABLE CIRCUMSTANCES
I. For booking cancellations due to the following circumstances:
A. Death of the customer upon presentation of a death certificate.B. Serious illness of a customer / immediate family member / travel companion / business partner upon presentation of a valid medical certificate.C. Subpoena as a witness, compulsory quarantine or jury assistance of a customer upon presentation of a subpoena or court order.D. Serious damage to the customer’s residence due to fire or flooding upon presentation of proof.
The customer may request a refund from the airline by their own arrangement, but NO REFUND will be given for the remaining portion of the package, but may choose between the options:
1. REROUTE. One-time change to a new destination. The price difference will be charged.2. TRAVEL FUNDS. Save the value of the package in a travel fund for later use.3. TRANSFER. Transfer the booking to another person/people without incurring any charges, such as price differences and/or peak surcharges. II. In the event of short-notice natural events, force majeure or cancellations ordered by the authorities resulting in the cancellation of flights or travel to the preferred destination, customers are NOT entitled to a refund, but may be able to postpone their booking to a later date depending on hotel availability. The Agency's only responsibility is to try to rebook the same reservation with a different departure date or destination, but there is no guarantee of availability of the offer. The general terms and conditions of the provider apply. III. In the event of long-term force majeure, pandemics or officially mandated cancellations. Customers may be able to request a refund from the airline on their own, but for the remaining part of the package, customers can choose between the options: 1. REROUTE. One-time change to a new destination. The fare difference applies.2. TRAVEL FUND. Save the value of the package in a travel fund for later use.3. TRANSFER. Transfer the booking to another person(s) without incurring any charges, such as fare differences and/or peak surcharges.4. REFUND. Customers will receive a refund for the entire package used. All service fees, ticket fees and booking fees are NON-REFUNDABLE. The availability and time frame of the refund depends on the airline, hotel and local tour operator. IV. In the event of bankruptcy or insolvency of the Agency or a provider (airline, hotel & others), the full amount of the package will not be refunded to the customer. - TERMINATION OF SERVICES
Should cancellation become necessary, the Agency reserves the right to cancel or postpone any reservation for any reason, including insufficient demand or for any other reason that may be deemed valid. The Agency will endeavour to offer options at no additional cost, but if the customer is unable to accept the options and wishes to cancel instead, the customer may save the value in a Travel Fund for future use, valid for two (2) years, or request an immediate full refund subject to a 5% cancellation fee as a form of credit against the services already provided by the Agency. Refund processing may take up to 6 months.
Cancellation of the booking (of part or all of the trip) for personal reasons is not permitted. NO REFUNDS will be given for unused portions of the travel arrangement, but rebookings may be made, subject to penalties such as rebooking fees, airfare difference and/or peak surcharges. The general terms and conditions of the provider apply.
If the customer(s) either fail to:A. Present himself/herself at the airport check-in counter within the prescribed time limit.B. Board the plane at the scheduled time.
The flight will be deemed to have been flown and the customer(s) will not be entitled to a refund of the entire package tour, rebooking or application for a travel fund. - UNAVOIDABLE CIRCUMSTANCES
I. For booking cancellations due to the following circumstances:
A. Death of the customer upon presentation of a death certificate.B. Serious illness of a customer / immediate family member / travel companion / business partner upon presentation of a valid medical certificate.C. Subpoena as a witness, compulsory quarantine or jury assistance of a customer upon presentation of a subpoena or court order.D. Serious damage to the customer’s residence due to fire or flooding upon presentation of proof.
The customer may request a refund from the airline by their own arrangement, but NO REFUND will be given for the remaining portion of the package, but may choose between the options:
1. REROUTE. One-time change to a new destination. The price difference will be charged.2. TRAVEL FUNDS. Save the value of the package in a travel fund for later use.3. TRANSFER. Transfer the booking to another person/people without incurring any charges, such as price differences and/or peak surcharges. II. In the event of short-notice natural events, force majeure or cancellations ordered by the authorities resulting in the cancellation of flights or travel to the preferred destination, customers are NOT entitled to a refund, but may be able to postpone their booking to a later date depending on hotel availability. The Agency's only responsibility is to try to rebook the same reservation with a different departure date or destination, but there is no guarantee of availability of the offer. The general terms and conditions of the provider apply. III. In the event of long-term force majeure, pandemics or officially mandated cancellations. Customers may be able to request a refund from the airline on their own, but for the remaining part of the package, customers can choose between the options: 1. REROUTE. One-time change to a new destination. The fare difference applies.2. TRAVEL FUND. Save the value of the package in a travel fund for later use.3. TRANSFER. Transfer the booking to another person(s) without incurring any charges, such as fare differences and/or peak surcharges.4. REFUND. Customers will receive a refund for the entire package used. All service fees, ticket fees and booking fees are NON-REFUNDABLE. The availability and time frame of the refund depends on the airline, hotel and local tour operator. IV. In the event of bankruptcy or insolvency of the Agency or a provider (airline, hotel & others), the full amount of the package will not be refunded to the customer. - TERMINATION OF SERVICES
Should cancellation become necessary, the Agency reserves the right to cancel or postpone any reservation for any reason, including insufficient demand or for any other reason that may be deemed valid. The Agency will endeavour to offer options at no additional cost, but if the customer is unable to accept the options and wishes to cancel instead, the customer may save the value in a Travel Fund for future use, valid for two (2) years, or request an immediate full refund subject to a 5% cancellation fee as a form of credit against the services already provided by the Agency. Refund processing may take up to 6 months.
SPECIAL ASSISTANCE (DISABLED, ELDERLY, EXPECTANT MOTHERS, ETC)
Customers must inform the Agency at the time of booking of any disability that requires special attention.
The Agency will endeavor to accommodate the special needs of customers who require special assistance, but will not be responsible if it is unable to do so and will not be liable for the denial of services by airlines, hotels, restaurants or other independent providers.
The Agency cannot provide individual assistance to a customer with walking, eating, boarding and disembarking from transportation or other personal needs. The Agency strongly recommends that customers requiring such assistance be accompanied by a qualified and physically capable companion.
Not all sightseeing stops are wheelchair accessible, and some locations require prolonged standing, sitting or walking, sometimes on unpaved or cobblestone streets. The Agency is not liable for any missed activities due to a customer being unable to participate with the group.
The Agency will endeavor to accommodate the special needs of customers who require special assistance, but will not be responsible if it is unable to do so and will not be liable for the denial of services by airlines, hotels, restaurants or other independent providers.
The Agency cannot provide individual assistance to a customer with walking, eating, boarding and disembarking from transportation or other personal needs. The Agency strongly recommends that customers requiring such assistance be accompanied by a qualified and physically capable companion.
Not all sightseeing stops are wheelchair accessible, and some locations require prolonged standing, sitting or walking, sometimes on unpaved or cobblestone streets. The Agency is not liable for any missed activities due to a customer being unable to participate with the group.
TRAVEL DOCUMENTS
The Agency's official Travel Document, which serves as confirmation of the booked services, contains all the details of the booking from the airline, flight times, hotel reservation, transfers and itineraries are provided by the Agency and printed or sent by email, provided that full payment has been made, except for part of a package that is not booked through the Agency.
The travel document will be sent at least one (1) week before the travel date to allow for any changes (such as force majeure, weather conditions, flight changes, etc.). It is the customer's responsibility to be in possession of a valid identity card, passport, visa, medical certificate and any other necessary documents required for permission to travel.
Government employees in high positions must obtain a “Travel Authorization” from their headquarters or the Office of the President before travelling abroad. Expectant mothers or pregnant women must be informed of their pregnancy status at the time of booking and at check-in; a certificate of fitness to travel from the gynaecologist is required for pregnancies of 24 to under 34 weeks, and a special form must be completed at check-in. The airline does not accept the transportation of expectant mothers with a gestational age of 34 weeks or more.
Customers with medical conditions, persons with disabilities and persons with reduced mobility must present a certificate of fitness to travel from the doctor treating them or a disability card and bring at least one accompanying person.
The Agency provides this information to the best of its knowledge and belief, but without liability. It is important that the customer checks the accuracy of all information in the travel documents upon receipt. The Agency accepts no liability for customers who are refused entry to a country because they do not have the correct documentation with them and customers are not entitled to a refund or application for a travel fund.
The travel document will be sent at least one (1) week before the travel date to allow for any changes (such as force majeure, weather conditions, flight changes, etc.). It is the customer's responsibility to be in possession of a valid identity card, passport, visa, medical certificate and any other necessary documents required for permission to travel.
Government employees in high positions must obtain a “Travel Authorization” from their headquarters or the Office of the President before travelling abroad. Expectant mothers or pregnant women must be informed of their pregnancy status at the time of booking and at check-in; a certificate of fitness to travel from the gynaecologist is required for pregnancies of 24 to under 34 weeks, and a special form must be completed at check-in. The airline does not accept the transportation of expectant mothers with a gestational age of 34 weeks or more.
Customers with medical conditions, persons with disabilities and persons with reduced mobility must present a certificate of fitness to travel from the doctor treating them or a disability card and bring at least one accompanying person.
The Agency provides this information to the best of its knowledge and belief, but without liability. It is important that the customer checks the accuracy of all information in the travel documents upon receipt. The Agency accepts no liability for customers who are refused entry to a country because they do not have the correct documentation with them and customers are not entitled to a refund or application for a travel fund.
PASSPORT AND VISA ACCESS
All customers travelling abroad must have a passport. Most countries require that the passport is valid for at least six (6) months after the end of the trip. It is recommended that the passport has at least three blank pages, as many countries require blank pages.
Customers travelling internationally are responsible for obtaining all visas and entry documents, meeting all health and other requirements, and obtaining all documents required by the laws, regulations, orders and/or requirements of the destination countries. The Agency is not responsible for providing the customer with specific visa and passport information or documents, for any fees associated with obtaining these documents, and the Agency cannot accept liability for customers who are denied entry into a country because they do not carry the correct documents. Multiple entry visas are required for some destinations. It is the customer's responsibility to check all visa and passport requirements, otherwise the Agency will process this for the customer. Visa applications handled by the Agency, the primarily responsibility is providing support, but have no influence whatsoever on the assessment of the visa application, which is the sole responsibility of the visa department of the respective embassy. The Agency cannot guarantee immediate approval, as this depends on customers financial capacity, creditworthiness and the like, and is in no way liable or responsible for delays in processing or rejection of visa applications once the documents have been submitted for processing. In the event of visa application rejection, the deposit is non-refundable but may be rescheduled/rebooked subject to approval and payment of penalties (rebooking fees, fare difference and/or peak surcharges). The provider’s general terms and conditions apply.
Customers travelling internationally are responsible for obtaining all visas and entry documents, meeting all health and other requirements, and obtaining all documents required by the laws, regulations, orders and/or requirements of the destination countries. The Agency is not responsible for providing the customer with specific visa and passport information or documents, for any fees associated with obtaining these documents, and the Agency cannot accept liability for customers who are denied entry into a country because they do not carry the correct documents. Multiple entry visas are required for some destinations. It is the customer's responsibility to check all visa and passport requirements, otherwise the Agency will process this for the customer. Visa applications handled by the Agency, the primarily responsibility is providing support, but have no influence whatsoever on the assessment of the visa application, which is the sole responsibility of the visa department of the respective embassy. The Agency cannot guarantee immediate approval, as this depends on customers financial capacity, creditworthiness and the like, and is in no way liable or responsible for delays in processing or rejection of visa applications once the documents have been submitted for processing. In the event of visa application rejection, the deposit is non-refundable but may be rescheduled/rebooked subject to approval and payment of penalties (rebooking fees, fare difference and/or peak surcharges). The provider’s general terms and conditions apply.
IMMIGRATION
The Bureau of Immigration has the right and full authority to question or interview any customer upon exit from the Philippines and/or entry into the country of destination. The Agency shall not be held liable for any decision of the Immigration Department that excludes a customer from leaving or entering a country due to any circumstances. Customers whose departure has been postponed are not entitled to a refund of the entire package or to a rebooking or to the establishment of a travel fund.
CUSTOMER EXCLUSION
No improper conduct, illegal acts, illicit use of prohibited drugs and/or other activities such as pornography, human trafficking, illegal shows or performances that violate normally acceptable moral norms or standards may be organized. The Agency has the right to stop such activities, and prevent or remove any customer if they are deemed unsafe and unethical.
RESPONSIBILITY AND LIABILITY
Runway Wanderland Travel Agency is based in the Philippine Queen City of the South – Cebu - and is an independent company licensed to market and distribute travel products and arrange the vacation services offered on its website or social media.
The Agency contracts with third party providers for tour and package services and accommodations, including air transportation, lodging and car rental and are independent contractors and are not agents, employees, servants, or have joint ventures of the Agency or its affiliates. The travel document issued by the Agency for travel services is subject to the terms and conditions specified by the Provider, which are available on request, and to the laws of the countries in which the services are provided. By utilising the Agency's services, the customer hereby waive any and all claims against the Agency, its subsidiaries or affiliates, and the officers, directors, agents, contractors or employees of such parties, and expressly agree that neither the Agency nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees shall be liable for: a) Any loss or damage to property or injury to persons arising out of the defect, negligence or other wrongful act or omission of another carrier, seller or provider;b) Any inconvenience, loss of holiday enjoyment, mental anguish or the like;c) Delayed departure, missed connections, substitute accommodation, discontinuation of service or changes in prices and tariffs;d) Any cancellation or double booking of reservations or tickets beyond the control of the Agency;e.) Claims of any nature arising out of or in connection with air or other transportation, services or other features provided or occurring in connection with any component of the Package; andf.) Any products or goods purchased during the trip that are deemed to be counterfeit and not authentic. The Agency encourages the customers to be cautious and shop wisely.
The Agency contracts with third party providers for tour and package services and accommodations, including air transportation, lodging and car rental and are independent contractors and are not agents, employees, servants, or have joint ventures of the Agency or its affiliates. The travel document issued by the Agency for travel services is subject to the terms and conditions specified by the Provider, which are available on request, and to the laws of the countries in which the services are provided. By utilising the Agency's services, the customer hereby waive any and all claims against the Agency, its subsidiaries or affiliates, and the officers, directors, agents, contractors or employees of such parties, and expressly agree that neither the Agency nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees shall be liable for: a) Any loss or damage to property or injury to persons arising out of the defect, negligence or other wrongful act or omission of another carrier, seller or provider;b) Any inconvenience, loss of holiday enjoyment, mental anguish or the like;c) Delayed departure, missed connections, substitute accommodation, discontinuation of service or changes in prices and tariffs;d) Any cancellation or double booking of reservations or tickets beyond the control of the Agency;e.) Claims of any nature arising out of or in connection with air or other transportation, services or other features provided or occurring in connection with any component of the Package; andf.) Any products or goods purchased during the trip that are deemed to be counterfeit and not authentic. The Agency encourages the customers to be cautious and shop wisely.
PRIVACY POLICY
The Agency does not sell, trade or rent the customer's data and does not pass it on to third parties in any other way. The information provided by the customer will only be used for the booking process, to book the airline tickets and hotel reservation and for contacting them, and will never be shared with anyone outside the Agency without the written consent of the customer.
COPYRIGHT
All text, photographs, images, icons, videos and graphics relating to the Agency’s services and the entire content of this website are subject to copyright and other relevant intellectual property rights. Runway Wanderland Travel Agency is a registered trademark and noone is not permitted to copy, reproduce, republish, download, post, broadcast, transmit, make available to the public or otherwise use any content except for the anyone's own personal, non-commercial use. Any other use of the contents of this website requires the prior written permission of the Agency.
By booking, each customer grants the Agency permission to use the photos and videos taken during the trip (on which each customer may be seen) for advertising and commercial purposes.
By booking, each customer grants the Agency permission to use the photos and videos taken during the trip (on which each customer may be seen) for advertising and commercial purposes.
COMPLAINTS
Any problems that arise during the trip should be reported to the provider as soon as possible so that they can be resolved immediately. Complaints concerning employees of the Agency must be submitted in writing and by e-mail to complaints@runwaywanderland.ph no later than five (5) days after the incident.