TERMS & CONDITIONS
Welcome to Runway Wanderland Travel Agency!
Please read these Terms and Conditions carefully before using our services.
If you book your dream vacation through us, we assume that you and the people you are travelling with have read, understood and agree to the terms and conditions listed here.
If you do not agree to any part of these terms and conditions, please refrain from using our services.
- GENERAL
Runway Wanderland Travel Agency operates solely as a travel agency, offering travel packages and services, and acts only as an intermediary between the customer and third-party providers such as airlines, hotels, and local tour operators.
A 'Customer' refers to all persons named on the booking who intend to use the services of Runway Wanderland Travel Agency.
A ‘Lead Passenger’ refers to the person who completes and submits the booking form and warrants that he/she has full authority to do so on behalf of all customers whose names appear on the booking.
A ‘Lead Passenger’ refers to the person who completes and submits the booking form and warrants that he/she has full authority to do so on behalf of all customers whose names appear on the booking.
PRODUCT INFORMATION
Each travel package provided by Runway Wanderland Travel Agency has its own travel validity and selling period and is not valid during peak travel periods, public holidays including destination holidays, trade fairs, conventions, and blackout days.
All offers have been published by Runway Wanderland Travel Agency to the best of its knowledge and belief, and it will use its best endeavors to carry out all offers listed. Runway Wanderland Travel Agency reserves the right to change the facilities and services described in its publication and to replace them with alternative offers and accepts no liability for any changes.
All offers have been published by Runway Wanderland Travel Agency to the best of its knowledge and belief, and it will use its best endeavors to carry out all offers listed. Runway Wanderland Travel Agency reserves the right to change the facilities and services described in its publication and to replace them with alternative offers and accepts no liability for any changes.
- PRICE POLICY
- Published prices are for one (1) adult with a minimum number of adults required to qualify for the rate depending on the package to avail; less will incur a supplement fee. All prices include VAT and service charge and are subject to flight and hotel availability. Price differences may occur.
- If an airline increases the cost of the flight ticket by adding a fuel surcharge, Runway Wanderland Travel Agency reserves the right to charge the amount of the fuel surcharge to the customer. The customer only pays the fuel surcharge if the surcharge is announced after the purchase of the travel package.
- Runway Wanderland Travel Agency reserves the right to make necessary changes before a booking is confirmed and has the right to charge additional fees due to circumstances beyond the control of Runway Wanderland Travel Agency.
PAYMENT
Runway Wanderland Travel Agency requires a down payment/full payment of the total package in order to process the reservation, depending on the package purchased by the customer. Runway Wanderland Travel Agency accepts cash, credit/debit cards (via a payment portal), bank transfers, and e-wallets.
Payments by credit/debit card are subject to an additional, upfront processing fee depending on the total amount of the package. The customer will be advised accordingly.
The customer's reservation is not confirmed, and payment is not deemed to have been made until actual payment has been received and a SALES RECEIPT and BOOKING CONFIRMATION have been provided as proof of reservation. The reservation will also be cancelled if the required payment is not received within the period in which the rate is still available, and Runway Wanderland Travel Agency reserves the right to apply rate differentials if necessary. The price is only guaranteed if it has been booked and confirmed.
The customer is obliged to check the proof of purchase carefully and to contact the sales representative immediately if the proof of purchase appears to be incorrect or incomplete, as subsequent changes are no longer possible. Runway Wanderland Travel Agency cannot accept any responsibility if it is not informed of inaccuracies within 5 days of sending the proof of purchase.
In the event of billing/pricing errors, Runway Wanderland Travel Agency reserves the right to reissue a receipt with correct prices.
Payments by credit/debit card are subject to an additional, upfront processing fee depending on the total amount of the package. The customer will be advised accordingly.
The customer's reservation is not confirmed, and payment is not deemed to have been made until actual payment has been received and a SALES RECEIPT and BOOKING CONFIRMATION have been provided as proof of reservation. The reservation will also be cancelled if the required payment is not received within the period in which the rate is still available, and Runway Wanderland Travel Agency reserves the right to apply rate differentials if necessary. The price is only guaranteed if it has been booked and confirmed.
The customer is obliged to check the proof of purchase carefully and to contact the sales representative immediately if the proof of purchase appears to be incorrect or incomplete, as subsequent changes are no longer possible. Runway Wanderland Travel Agency cannot accept any responsibility if it is not informed of inaccuracies within 5 days of sending the proof of purchase.
In the event of billing/pricing errors, Runway Wanderland Travel Agency reserves the right to reissue a receipt with correct prices.
LATE FEE
Runway Wanderland Travel Agency always requires full payment to confirm the booking, but if a down payment is allowed for the reservation, Runway Wanderland Travel Agency requires that the remaining balance be paid on a specific date, and if this is not done, a late fee of at least P500 per person will be charged.
PRODUCT EXCLUSIONS
Each travel package only includes the services specified. Not included are personal items, including but not limited to personal insurance, transportation to the departure airport unless otherwise specified, refreshments, telephone calls, laundry, gifts, meals and beverages, optional excursions, passport and visa fees, porterage, and gratuities or taxes unless otherwise specified, which in all cases are the responsibility of the customer.
SENIOR CITIZEN/PWD DISCOUNT
Persons with Disabilities/Persons with Reduced Mobility (PWD/PRM) and Senior Citizens (60 years and above) of the Republic of the Philippines are not entitled to the mandatory 20% discount as the published rates are special offers that are already discounted; and double discounts are prohibited under the Persons with Disabilities Rights Act and/or the Senior Citizens Act, but may be entitled to a one-time discount of P500 off the total package amount.
The one-time discount applies to domestic travel packages only and is only given once per booking with at least two full-paying customers. To qualify:- Persons with disabilities/PRMs must present a valid ID issued by the National Council on Disability Affairs (NCDA) or a local government authority.- Senior citizens must present a valid senior citizen card or other government-issued identification that includes the senior citizen's name, picture, date of birth and nationality.
The one-time discount applies to domestic travel packages only and is only given once per booking with at least two full-paying customers. To qualify:- Persons with disabilities/PRMs must present a valid ID issued by the National Council on Disability Affairs (NCDA) or a local government authority.- Senior citizens must present a valid senior citizen card or other government-issued identification that includes the senior citizen's name, picture, date of birth and nationality.
MINOR/YOUNG TRAVELERS
Customers who are 2 to 18 years old during the trip must be declared at the time of purchase and should be accompanied by an adult (a parent or legal guardian with financial support for the minor) during the entire trip.
Legal guardians, single parents, or one of the two parents accompanying the young traveler must obtain the documents required for the trip on their own. Otherwise, the young traveler must obtain a travel permit on their own. The parents can contact their respective social welfare office to obtain such a document.
Runway Wanderland Travel Agency grants a 20% discount to young travelers under the age of 6. A birth certificate is required as proof of age to qualify for the discount.
Legal guardians, single parents, or one of the two parents accompanying the young traveler must obtain the documents required for the trip on their own. Otherwise, the young traveler must obtain a travel permit on their own. The parents can contact their respective social welfare office to obtain such a document.
Runway Wanderland Travel Agency grants a 20% discount to young travelers under the age of 6. A birth certificate is required as proof of age to qualify for the discount.
INFANTS
For customers under 2 years of age, a minimum handling fee will be charged depending on the travel package. However, infants under the age of sixteen (16) days are not allowed to travel.
AIRLINE
The airline and flight times to be used will always depend on the availability of seats and fares, and Runway Wanderland Travel Agency reserves the right to use a different airline or different flight times than those specified in the booking.
Flights booked with Runway Wanderland Travel Agency are governed by the terms and conditions set forth by the airline.
Due to the operational requirements of individual airlines, they often make changes to the flights they operate. Runway Wanderland Travel Agency will abide by the airline's change and cancellation policy at the time of booking. Rebooking fees, fare differences, and/or cancellation fees will be charged based on seat and fare availability at the time of rebooking and/or cancellation. Runway Wanderland Travel Agency is not responsible if an airline cancels, rebooks, or delays a flight for any reason.
Runway Wanderland Travel Agency will try to assist in organizing new arrangements, provided that the customer has not yet checked in with the airline for the first flight segment. Flight schedule changes that are not related to the airline cancelling, rescheduling, or delaying flights can often incur airline fees. These fees are payable directly to the airline at the time of the request.
If a customer misses a departure or connecting flight, the customer is responsible for working with the airline for which the customer has a ticket to reach the destination. The airlines notify customers directly by phone call or text message of any flight schedule changes. Runway Wanderland Travel Agency does not receive any notification of flight schedule changes. It is always best for the customer to contact the airline within 72 hours of departure to reconfirm the flight. If an airline makes a change to the flight, the customer is advised to inform the assigned agent immediately via email/chat/phone of such changes. The customer should check their emails or keep their phone lines open at regular intervals to keep themselves informed of the current flight schedule and respond in a timely manner.
If the customer has booked the flight tickets on their own, Runway Wanderland Travel Agency is not liable for any losses incurred due to cancellations or changes in international flight connections, itineraries, or travel dates. Runway Wanderland Travel Agency recommends the customer to always purchase air tickets together with the package through Runway Wanderland Travel Agency.
Due to the operational requirements of individual airlines, they often make changes to the flights they operate. Runway Wanderland Travel Agency will abide by the airline's change and cancellation policy at the time of booking. Rebooking fees, fare differences, and/or cancellation fees will be charged based on seat and fare availability at the time of rebooking and/or cancellation. Runway Wanderland Travel Agency is not responsible if an airline cancels, rebooks, or delays a flight for any reason.
Runway Wanderland Travel Agency will try to assist in organizing new arrangements, provided that the customer has not yet checked in with the airline for the first flight segment. Flight schedule changes that are not related to the airline cancelling, rescheduling, or delaying flights can often incur airline fees. These fees are payable directly to the airline at the time of the request.
If a customer misses a departure or connecting flight, the customer is responsible for working with the airline for which the customer has a ticket to reach the destination. The airlines notify customers directly by phone call or text message of any flight schedule changes. Runway Wanderland Travel Agency does not receive any notification of flight schedule changes. It is always best for the customer to contact the airline within 72 hours of departure to reconfirm the flight. If an airline makes a change to the flight, the customer is advised to inform the assigned agent immediately via email/chat/phone of such changes. The customer should check their emails or keep their phone lines open at regular intervals to keep themselves informed of the current flight schedule and respond in a timely manner.
If the customer has booked the flight tickets on their own, Runway Wanderland Travel Agency is not liable for any losses incurred due to cancellations or changes in international flight connections, itineraries, or travel dates. Runway Wanderland Travel Agency recommends the customer to always purchase air tickets together with the package through Runway Wanderland Travel Agency.
CARRY-ON/CHECK-IN BAGGAGE
The travel packages offered do not include a free baggage allowance unless specified. Should the customer decide to purchase additional baggage, it is advisable to inform Runway Wanderland Travel Agency at least five (5) working days before departure. Otherwise, the customer must arrange for additional baggage at check-in.
Each customer may only take two (2) pieces of baggage on board as part of carry-on baggage, and the total weight of the two pieces of baggage must not exceed 7 kg. Please note the following requirements:- One (1) piece of carry-on baggage must not exceed 56 cm x 36 cm x 23 cm, including handles, wheels, and side pockets. This bag must fit in the overhead compartment in the aircraft cabin.- Each customer may also carry one (1) laptop bag, handbag, backpack, or other small bag no larger than 40 cm x 30 cm x 10 cm. This item must fit under the seat in front.
Each customer may only take two (2) pieces of baggage on board as part of carry-on baggage, and the total weight of the two pieces of baggage must not exceed 7 kg. Please note the following requirements:- One (1) piece of carry-on baggage must not exceed 56 cm x 36 cm x 23 cm, including handles, wheels, and side pockets. This bag must fit in the overhead compartment in the aircraft cabin.- Each customer may also carry one (1) laptop bag, handbag, backpack, or other small bag no larger than 40 cm x 30 cm x 10 cm. This item must fit under the seat in front.
HOTEL ACCOMMODATION
Runway Wanderland Travel Agency will do its best to accommodate the original hotel partner according to the customer's booking. However, hotels and rooms are always subject to availability. Therefore, Runway Wanderland Travel Agency reserves the right to book another hotel of the same or similar category at any time if necessary. No refunds will be given for hotel changes, and full cancellation fees may apply. Additional charges may also apply for hotel upgrades.
Hotels booked with Runway Wanderland Travel Agency are governed by the terms and conditions set forth by the Hotel.
The hotel may charge a security deposit at check-in, also known as incidental charges.
According to hotel policy, the standard check-in time is usually between 2:00pm and 3:00pm, and the standard check-out time is between 11:00am and 12:00pm. However, these times may vary worldwide. Runway Wanderland Travel Agency cannot control or guarantee check-in times.
Hotels booked with Runway Wanderland Travel Agency are governed by the terms and conditions set forth by the Hotel.
The hotel may charge a security deposit at check-in, also known as incidental charges.
According to hotel policy, the standard check-in time is usually between 2:00pm and 3:00pm, and the standard check-out time is between 11:00am and 12:00pm. However, these times may vary worldwide. Runway Wanderland Travel Agency cannot control or guarantee check-in times.
TRANSFERS
Free airport and tour transfers are offered on a shared basis, strictly adhering to the specified pick-up and drop-off times and locations. Runway Wanderland Travel Agency is not liable for missed services if the specified schedule/meeting point is not adhered to.
If the airline reschedules or delays a flight for any reason outside the specified pick-up and drop-off time or location, no free transfers will be arranged, as flight changes by the airline are beyond the control of Runway Wanderland Travel Agency and its local operators. Travel to the hotel is at the customer's own expense and by the customer's own arrangement. Refunds for unused free transfers are not possible.
If the airline reschedules or delays a flight for any reason outside the specified pick-up and drop-off time or location, no free transfers will be arranged, as flight changes by the airline are beyond the control of Runway Wanderland Travel Agency and its local operators. Travel to the hotel is at the customer's own expense and by the customer's own arrangement. Refunds for unused free transfers are not possible.
MEALS
The travel packages offered by Runway Wanderland Travel Agency include a daily breakfast, and the excursions may include either lunch or dinner, depending on the itinerary.
Infants and children sharing a bed with their parents are not entitled to breakfast; parents of minors should purchase it separately at the hotel.
Infants and children sharing a bed with their parents are not entitled to breakfast; parents of minors should purchase it separately at the hotel.
TOURS/EXCURSIONS
The itineraries of the tours/excursions listed are correct at the time of provision but are subject to change without notice. This may be due to road or weather conditions or due to changes imposed by our local operators/providers.
Sightseeing tours, theme park visits, and/or visits to famous landmarks will be operated by another operator. If a local tour operator cancels any part of the itinerary, Runway Wanderland Travel Agency will try to find alternative arrangements at the customer's request. The terms and conditions of the provider apply.
During local or national holidays or special events, high season, Sundays, and religious occasions, certain facilities such as museums, churches, restaurants, attractions, and shopping may be restricted or unavailable.
Whenever possible, alternatives will be offered. Runway Wanderland Travel Agency cannot be held responsible for closures, necessary itinerary changes, or curtailments for any reason.
Tours are operated on a group arrangement basis, so the specified pick-up/drop-off time and location will be strictly adhered to, and delays may occur unless otherwise specified.
Sightseeing tours, theme park visits, and/or visits to famous landmarks will be operated by another operator. If a local tour operator cancels any part of the itinerary, Runway Wanderland Travel Agency will try to find alternative arrangements at the customer's request. The terms and conditions of the provider apply.
During local or national holidays or special events, high season, Sundays, and religious occasions, certain facilities such as museums, churches, restaurants, attractions, and shopping may be restricted or unavailable.
Whenever possible, alternatives will be offered. Runway Wanderland Travel Agency cannot be held responsible for closures, necessary itinerary changes, or curtailments for any reason.
Tours are operated on a group arrangement basis, so the specified pick-up/drop-off time and location will be strictly adhered to, and delays may occur unless otherwise specified.
TRAVEL INSURANCE
- All travel packages include free travel insurance from Standard Insurance Co, one of the leading insurance companies in the Philippines, for customers who are fifty-nine (59) years old or younger. The provider's terms and conditions apply.
- Surcharge:
- 60 – 69 years old: 100% add-on
- 70 – 75 years old: 150% add-on
- • DOMESTIC PACKAGES
- ➢ Personal Accident of up to ₱500,000.00
- ➢ Emergency Medical Reimbursement of up to ₱250,000.00
- ➢ Inconvenience Travel Benefits of up to ₱20,000.00
- • ASIA 1 PACKAGES
- ➢ Personal Accident Benefit of up to ₱1,000,000.00
- ➢ Emergency Medical Assistance w/ COVID-19 Coverage of up to ₱500,000.00
- ➢ Inconvenience Travel Benefits of up to ₱50,000.00 ➢ Personal Liability Benefits of up to ₱1,000,000.00
- • ASIA 2 PACKAGES ➢ Personal Accident Benefit of up to ₱2,000,000.00
- ➢ Emergency Medical Assistance w/ COVID-19 coverage of up to ₱1,500,000.00
- ➢ Inconvenience Travel Benefits of up to ₱65,000.00 ➢ Personal Liability Benefits of up to ₱1,500,000.00
- • WORLD PACKAGES ➢ Personal Accident Benefit of up to ₱2,000,000.00
- ➢ Emergency Medical Assistance w/ COVID-19 coverage of up to ₱2,500,000.00
- ➢ Inconvenience Travel Benefits of up to ₱80,000.00 ➢ Personal Liability Benefits of up to ₱1,500,000.00
- The Scope of Coverage:
- Coverage shall commence 12 o'clock in the morning of the day of scheduled trip and shall end on whichever of the following occurs:
- i) the return date as specified in the itinerary; or
- (ii) no later than end date of the policy as shown in the policy schedule; or
- (iii) when the Policyholder is already back in his/her normal place of residence.
- Furthermore, the Insured person is covered if diagnosed with COVID-19 during an International trip or within fifteen (15) days prior to the scheduled trip departure date, provided travel insurance is taken prior to such diagnosis.
- On a general basis for all the guarantees and benefits under the general conditions, the following are excluded:
- ➢ Extreme adventures and high-risk activities.
- ➢ Directly or indirectly by bad faith by participation in criminal acts.
- ➢ Extraordinary phenomena/Pandemic.
- ➢ Terrorism or Acts of Armed Forces.
- ➢ Work or Labor accidents.
- ➢ Death by suicide or Injuries brought by attempted suicide.
- ➢ Pregnancy, Rehabilitation treatment or Chronic Ailments.
- ➢ Illness caused by voluntary consumption of alcohol, drugs, toxic substances, narcotics or medicines without prescription.
TAXES AND FEES
All prices are exclusive of government fees such as Philippine travel tax for international package tours, international and domestic terminal fees at selected airports and on some airlines, environmental fees, and other government fees imposed at selected destinations. Each customer is responsible for the payment of such fees.
Fees incurred during the tour, such as mandatory gratuities, souvenir fees, and other fees associated with the tour, are not included in all packages sold by Runway Wanderland Travel Agency. Runway Wanderland Travel Agency is not liable for any fees charged during the tour that are not listed in the inclusions of the package sold.
Runway Wanderland Travel Agency will ensure that information is provided on the necessary fees charged during the tour. Any other fees or payments required from the customer during the tour are at the discretion of the customer.
Fees incurred during the tour, such as mandatory gratuities, souvenir fees, and other fees associated with the tour, are not included in all packages sold by Runway Wanderland Travel Agency. Runway Wanderland Travel Agency is not liable for any fees charged during the tour that are not listed in the inclusions of the package sold.
Runway Wanderland Travel Agency will ensure that information is provided on the necessary fees charged during the tour. Any other fees or payments required from the customer during the tour are at the discretion of the customer.
AMENDMENTS/REVISIONS
Confirmed reservations are non-transferable, and amendments to another passenger, travel dates, or destination are generally not permitted.
Runway Wanderland Travel Agency is not responsible for incorrect traveler details (name, gender, date of birth, and passport details) provided by the lead passenger when making the reservation. Corrections to names or any passenger details due to minor errors like typos and due to legal reasons, such as marriage or divorce, with proper documents, are generally allowed but subject to approval.
Any amendment requests made to the confirmed reservation due to personal reasons at least seven (7) days prior to the departure date are at the sole discretion of the service providers, such as the airline, hotel, local tour operator, and the like, and are subject to approval.
If amendments are permitted, Runway Wanderland Travel Agency will impose a substantial amendment fee of Php 500 per person, subject to additional fees imposed by the service providers.
Runway Wanderland Travel Agency reserves the right to alter or modify the confirmed reservation without prior notice for any reason that may be deemed valid. If changes become necessary, Runway Wanderland Travel Agency will inform the lead passenger as soon as possible and provide available alternatives.
Runway Wanderland Travel Agency reserves the right to alter or modify the confirmed reservation without prior notice for any reason that may be deemed valid. If changes become necessary, Runway Wanderland Travel Agency will inform the lead passenger as soon as possible and provide available alternatives.
CANCELLATIONS
- PERSONAL DISCRETION/CAUSE
Cancellation of the booking (of part or all of the trip) for personal reasons is not permitted. NO REFUNDS will be given for unused portions of the travel arrangement, but rebookings may be made, subject to penalties such as rebooking fees, airfare differences, and/or peak surcharges. The general terms and conditions of the provider apply.
If the customer either fails to:A. Present himself/herself at the airport check-in counter within the prescribed time limit.B. Board the plane at the scheduled time.
The flight will be deemed to have been flown, and the customer will not be entitled to a refund of the entire package tour, rebooking, or application for a travel fund. - UNAVOIDABLE CIRCUMSTANCES
I. For booking cancellations due to the following circumstances:
A. Death of the customer upon presentation of a death certificate.B. Serious illness of a customer/immediate family member/travel companion/business partner upon presentation of a valid medical certificate.C. Subpoena as a witness, compulsory quarantine, or jury assistance of a customer upon presentation of a subpoena or court order.D. Serious damage to the customer’s residence due to fire or flooding upon presentation of proof.
The customer may request a refund from the airline by their own arrangement, but NO REFUND will be given for the remaining portion of the package, but they may choose between the following options:
1. REROUTE. One-time change to a new destination. The price difference will be charged.2. TRAVEL FUNDS. Save the value of the package in a travel fund for later use.3. TRANSFER. Transfer the booking to another person/people without incurring any charges, such as price differences and/or peak surcharges. II. In the event of short-notice natural events, force majeure, or cancellations ordered by the authorities resulting in the cancellation of flights or travel to the preferred destination, customers are NOT entitled to a refund but may be able to postpone their booking to a later date depending on hotel availability. Runway Wanderland Travel Agency's only responsibility is to try to rebook the same reservation with a different departure date or destination, but there is no guarantee of availability of the offer. The general terms and conditions of the provider apply. III. In the event of long-term force majeure, pandemics, or officially mandated cancellations. Customers may be able to request a refund from the airline on their own, but for the remaining part of the package, customers can choose between the options: 1. REROUTE. One-time change to a new destination. The fare difference applies.2. TRAVEL FUND. Save the value of the package in a travel fund for later use.3. TRANSFER. Transfer the booking to another person(s) without incurring any charges, such as fare differences and/or peak surcharges.4. REFUND. Customers will receive a refund for the entire package used. All service fees, ticket fees, and booking fees are NON-REFUNDABLE. The availability and time frame of the refund depend on the airline, hotel, and local tour operator. IV. In the event of bankruptcy or insolvency of Runway Wanderland Travel Agency or a provider (airline, hotel & others), the full amount of the package will not be refunded to the customer. - TERMINATION OF SERVICES
Should cancellation become necessary, Runway Wanderland Travel Agency reserves the right to cancel or postpone any reservation for any reason, including insufficient demand or for any other reason that may be deemed valid. Runway Wanderland Travel Agency will endeavor to offer options at no additional cost, but if the customer is unable to accept the options and wishes to cancel instead, the customer may save the value in a Travel Fund for future use, valid for two (2) years, or request an immediate full refund subject to a 5% cancellation fee as a form of credit against the services already provided by Runway Wanderland Travel Agency. Refund processing may take up to 6 months.
Cancellation of the booking (of part or all of the trip) for personal reasons is not permitted. NO REFUNDS will be given for unused portions of the travel arrangement, but rebookings may be made, subject to penalties such as rebooking fees, airfare differences, and/or peak surcharges. The general terms and conditions of the provider apply.
If the customer either fails to:A. Present himself/herself at the airport check-in counter within the prescribed time limit.B. Board the plane at the scheduled time.
The flight will be deemed to have been flown, and the customer will not be entitled to a refund of the entire package tour, rebooking, or application for a travel fund. - UNAVOIDABLE CIRCUMSTANCES
I. For booking cancellations due to the following circumstances:
A. Death of the customer upon presentation of a death certificate.B. Serious illness of a customer/immediate family member/travel companion/business partner upon presentation of a valid medical certificate.C. Subpoena as a witness, compulsory quarantine, or jury assistance of a customer upon presentation of a subpoena or court order.D. Serious damage to the customer’s residence due to fire or flooding upon presentation of proof.
The customer may request a refund from the airline by their own arrangement, but NO REFUND will be given for the remaining portion of the package, but they may choose between the following options:
1. REROUTE. One-time change to a new destination. The price difference will be charged.2. TRAVEL FUNDS. Save the value of the package in a travel fund for later use.3. TRANSFER. Transfer the booking to another person/people without incurring any charges, such as price differences and/or peak surcharges. II. In the event of short-notice natural events, force majeure, or cancellations ordered by the authorities resulting in the cancellation of flights or travel to the preferred destination, customers are NOT entitled to a refund but may be able to postpone their booking to a later date depending on hotel availability. Runway Wanderland Travel Agency's only responsibility is to try to rebook the same reservation with a different departure date or destination, but there is no guarantee of availability of the offer. The general terms and conditions of the provider apply. III. In the event of long-term force majeure, pandemics, or officially mandated cancellations. Customers may be able to request a refund from the airline on their own, but for the remaining part of the package, customers can choose between the options: 1. REROUTE. One-time change to a new destination. The fare difference applies.2. TRAVEL FUND. Save the value of the package in a travel fund for later use.3. TRANSFER. Transfer the booking to another person(s) without incurring any charges, such as fare differences and/or peak surcharges.4. REFUND. Customers will receive a refund for the entire package used. All service fees, ticket fees, and booking fees are NON-REFUNDABLE. The availability and time frame of the refund depend on the airline, hotel, and local tour operator. IV. In the event of bankruptcy or insolvency of Runway Wanderland Travel Agency or a provider (airline, hotel & others), the full amount of the package will not be refunded to the customer. - TERMINATION OF SERVICES
Should cancellation become necessary, Runway Wanderland Travel Agency reserves the right to cancel or postpone any reservation for any reason, including insufficient demand or for any other reason that may be deemed valid. Runway Wanderland Travel Agency will endeavor to offer options at no additional cost, but if the customer is unable to accept the options and wishes to cancel instead, the customer may save the value in a Travel Fund for future use, valid for two (2) years, or request an immediate full refund subject to a 5% cancellation fee as a form of credit against the services already provided by Runway Wanderland Travel Agency. Refund processing may take up to 6 months.
SPECIAL ASSISTANCE (DISABLED, ELDERLY, EXPECTANT MOTHERS, ETC)
Customers must inform Runway Wanderland Travel Agency at the time of booking of any disability that requires special attention.
Runway Wanderland Travel Agency will endeavor to accommodate the special needs of customers who require special assistance but will not be responsible if it is unable to do so and will not be liable for the denial of services by airlines, hotels, restaurants, or other independent providers.
Runway Wanderland Travel Agency cannot provide individual assistance to a customer with walking, eating, boarding, and disembarking from transportation or other personal needs. Runway Wanderland Travel Agency strongly recommends that customers requiring such assistance be accompanied by a qualified and physically capable companion.
Not all sightseeing stops are wheelchair accessible, and some locations require prolonged standing, sitting, or walking, sometimes on unpaved or cobblestone streets. Runway Wanderland Travel Agency is not liable for any missed activities due to a customer being unable to participate with the group.
Runway Wanderland Travel Agency will endeavor to accommodate the special needs of customers who require special assistance but will not be responsible if it is unable to do so and will not be liable for the denial of services by airlines, hotels, restaurants, or other independent providers.
Runway Wanderland Travel Agency cannot provide individual assistance to a customer with walking, eating, boarding, and disembarking from transportation or other personal needs. Runway Wanderland Travel Agency strongly recommends that customers requiring such assistance be accompanied by a qualified and physically capable companion.
Not all sightseeing stops are wheelchair accessible, and some locations require prolonged standing, sitting, or walking, sometimes on unpaved or cobblestone streets. Runway Wanderland Travel Agency is not liable for any missed activities due to a customer being unable to participate with the group.
TRAVEL DOCUMENTS
The official travel documents, which serve as confirmation of the booked services, contain all the details of the booking from the airline, flight times, hotel reservation, transfers, and itineraries provided by Runway Wanderland Travel Agency and printed or sent by email, provided that full payment has been made, except for part of a package that is not booked through Runway Wanderland Travel Agency.
The travel document will be sent at least one (1) week before the travel date to allow for any changes (such as force majeure, weather conditions, flight changes, etc.). It is the customer's responsibility to be in possession of a valid identity card, passport, visa, medical certificate, and any other necessary documents required for permission to travel.
Government employees in high positions must obtain a “Travel Authorization” from their headquarters or the Office of the President before traveling abroad. Expectant mothers or pregnant women must be informed of their pregnancy status at the time of booking and at check-in; a certificate of fitness to travel from the gynecologist is required for pregnancies of 24 to under 34 weeks, and a special form must be completed at check-in. The airline does not accept the transportation of expectant mothers with a gestational age of 34 weeks or more.
Customers with medical conditions, persons with disabilities, and persons with reduced mobility must present a certificate of fitness to travel from the doctor treating them or a disability card and bring at least one accompanying person.
Runway Wanderland Travel Agency provides this information to the best of its knowledge and belief, but without liability. It is important that the customer checks the accuracy of all information in the travel documents upon receipt. Runway Wanderland Travel Agency accepts no liability for a customer who is refused entry to a country because the customer does not have the correct documentation with him/her, and the customer is not entitled to a refund or application for a travel fund.
The travel document will be sent at least one (1) week before the travel date to allow for any changes (such as force majeure, weather conditions, flight changes, etc.). It is the customer's responsibility to be in possession of a valid identity card, passport, visa, medical certificate, and any other necessary documents required for permission to travel.
Government employees in high positions must obtain a “Travel Authorization” from their headquarters or the Office of the President before traveling abroad. Expectant mothers or pregnant women must be informed of their pregnancy status at the time of booking and at check-in; a certificate of fitness to travel from the gynecologist is required for pregnancies of 24 to under 34 weeks, and a special form must be completed at check-in. The airline does not accept the transportation of expectant mothers with a gestational age of 34 weeks or more.
Customers with medical conditions, persons with disabilities, and persons with reduced mobility must present a certificate of fitness to travel from the doctor treating them or a disability card and bring at least one accompanying person.
Runway Wanderland Travel Agency provides this information to the best of its knowledge and belief, but without liability. It is important that the customer checks the accuracy of all information in the travel documents upon receipt. Runway Wanderland Travel Agency accepts no liability for a customer who is refused entry to a country because the customer does not have the correct documentation with him/her, and the customer is not entitled to a refund or application for a travel fund.
PASSPORT AND VISA ACCESS
All customers traveling abroad must have a valid passport. Most countries require that the passport be valid for at least six (6) months after the end of the trip. It is recommended that the passport have at least three blank pages, as many countries require blank pages.
Passports must not be tampered with or damaged. Normal "wear and tear," such as folded pages or a small bend, does not count as damage. Damage includes stains from a liquid, significant tears, unofficial markings on the data page, missing visa pages (torn out), or a hole punch.
Customers traveling internationally are responsible for obtaining all visas and entry documents, meeting all health and other requirements, and obtaining all documents required by the laws, regulations, orders, and/or requirements of the destination countries. Runway Wanderland Travel Agency is not responsible for providing the customer with specific visa and passport information or documents, for any fees associated with obtaining these documents, and Runway Wanderland Travel Agency cannot accept liability for customers who are denied entry into a country because they do not carry the correct documents. Multiple entry visas are required for some destinations. It is the customer's responsibility to check all visa and passport requirements; otherwise, Runway Wanderland Travel Agency will process this for the customer. Visa applications handled by Runway Wanderland Travel Agency: the primary responsibility is providing support but having no influence whatsoever on the assessment of the visa application, which is the sole responsibility of the visa department of the respective embassy. Runway Wanderland Travel Agency cannot guarantee immediate approval, as this depends on customers' financial capacity, creditworthiness, and the like, and is in no way liable or responsible for delays in processing or rejection of visa applications once the documents have been submitted for processing. In the event of visa application rejection, the deposit is non-refundable but may be rescheduled/rebooked subject to approval and payment of penalties (rebooking fees, fare difference, and/or peak surcharges). The provider’s general terms and conditions apply.
Customers traveling internationally are responsible for obtaining all visas and entry documents, meeting all health and other requirements, and obtaining all documents required by the laws, regulations, orders, and/or requirements of the destination countries. Runway Wanderland Travel Agency is not responsible for providing the customer with specific visa and passport information or documents, for any fees associated with obtaining these documents, and Runway Wanderland Travel Agency cannot accept liability for customers who are denied entry into a country because they do not carry the correct documents. Multiple entry visas are required for some destinations. It is the customer's responsibility to check all visa and passport requirements; otherwise, Runway Wanderland Travel Agency will process this for the customer. Visa applications handled by Runway Wanderland Travel Agency: the primary responsibility is providing support but having no influence whatsoever on the assessment of the visa application, which is the sole responsibility of the visa department of the respective embassy. Runway Wanderland Travel Agency cannot guarantee immediate approval, as this depends on customers' financial capacity, creditworthiness, and the like, and is in no way liable or responsible for delays in processing or rejection of visa applications once the documents have been submitted for processing. In the event of visa application rejection, the deposit is non-refundable but may be rescheduled/rebooked subject to approval and payment of penalties (rebooking fees, fare difference, and/or peak surcharges). The provider’s general terms and conditions apply.
IMMIGRATION
The Bureau of Immigration has the right and full authority to question or interview any customer upon exit from the Philippines and/or entry into the country of destination. Runway Wanderland Travel Agency shall not be held liable for any decision of the Immigration Department that excludes a customer from leaving or entering a country due to any circumstances. Customers whose departure has been postponed are not entitled to a refund of the entire package, to a rebooking, or to a travel fund.
CUSTOMER EXCLUSION
Improper conduct, illegal acts, illicit use of prohibited drugs, and/or other activities such as pornography, human trafficking, or illegal shows or performances that violate normally acceptable moral norms or standards are strictly prohibited. Runway Wanderland Travel Agency has the right to stop such activities and prevent or remove any customer if they are deemed unsafe and unethical.
RESPONSIBILITY AND LIABILITY
Runway Wanderland Travel Agency is based in the Philippine Queen City of the South – Cebu - and is an independent company licensed to market and distribute travel products and arrange the vacation services offered on its website or social media.
Runway Wanderland Travel Agency contracts with third-party providers for tour and package services and accommodations, including air transportation, lodging, and car rental, and are independent contractors and are not agents, employees, servants, or joint ventures of Runway Wanderland Travel Agency or its affiliates. The travel document issued by Runway Wanderland Travel Agency for travel services is subject to the terms and conditions specified by the Provider, which are available on request, and to the laws of the countries in which the services are provided. By utilizing Runway Wanderland Travel Agency's services, the customer hereby waives any and all claims against the company, its subsidiaries or affiliates, and the officers, directors, agents, contractors, or employees of such parties, and expressly agrees that neither Runway Wanderland Travel Agency nor any of its subsidiaries, affiliates, officers, directors, agents, contractors, or employees shall be liable for: a) Any loss or damage to property or injury to persons arising out of the defect, negligence or other wrongful act or omission of another carrier, seller or provider;b) Any inconvenience, loss of holiday enjoyment, mental anguish or the like;c) Delayed departure, missed connections, substitute accommodation, discontinuation of service or changes in prices and tariffs;d) Any cancellation or double booking of reservations or tickets beyond the control of Runway Wanderland Travel Agency;e.) Claims of any nature arising out of or in connection with air or other transportation, services or other features provided or occurring in connection with any component of the Package; andf.) Any products or goods purchased during the trip that are deemed to be counterfeit and not authentic. Runway Wanderland Travel Agency encourages the customers to be cautious and shop wisely.
Runway Wanderland Travel Agency contracts with third-party providers for tour and package services and accommodations, including air transportation, lodging, and car rental, and are independent contractors and are not agents, employees, servants, or joint ventures of Runway Wanderland Travel Agency or its affiliates. The travel document issued by Runway Wanderland Travel Agency for travel services is subject to the terms and conditions specified by the Provider, which are available on request, and to the laws of the countries in which the services are provided. By utilizing Runway Wanderland Travel Agency's services, the customer hereby waives any and all claims against the company, its subsidiaries or affiliates, and the officers, directors, agents, contractors, or employees of such parties, and expressly agrees that neither Runway Wanderland Travel Agency nor any of its subsidiaries, affiliates, officers, directors, agents, contractors, or employees shall be liable for: a) Any loss or damage to property or injury to persons arising out of the defect, negligence or other wrongful act or omission of another carrier, seller or provider;b) Any inconvenience, loss of holiday enjoyment, mental anguish or the like;c) Delayed departure, missed connections, substitute accommodation, discontinuation of service or changes in prices and tariffs;d) Any cancellation or double booking of reservations or tickets beyond the control of Runway Wanderland Travel Agency;e.) Claims of any nature arising out of or in connection with air or other transportation, services or other features provided or occurring in connection with any component of the Package; andf.) Any products or goods purchased during the trip that are deemed to be counterfeit and not authentic. Runway Wanderland Travel Agency encourages the customers to be cautious and shop wisely.
PRIVACY POLICY
Runway Wanderland Travel Agency does not sell, trade, or rent the customer's data and does not pass it on to third parties in any other way. The information provided by the customer will only be used for the booking process, to book the airline tickets and hotel reservation, and for contacting them and will never be shared with anyone outside Runway Wanderland Travel Agency without the written consent of the customer.
COPYRIGHT
All text, photographs, images, icons, videos, and graphics relating to Runway Wanderland Travel Agency's services and the entire content of this website are subject to copyright and other relevant intellectual property rights. Runway Wanderland Travel Agency is a registered trademark, and no one is permitted to copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content except for anyone's own personal, non-commercial use. Any other use of the contents of this website requires the prior written permission of Runway Wanderland Travel Agency.
By booking, each customer grants Runway Wanderland Travel Agency permission to use the photos and videos taken during the trip (on which each customer may be seen) for advertising and commercial purposes.
By booking, each customer grants Runway Wanderland Travel Agency permission to use the photos and videos taken during the trip (on which each customer may be seen) for advertising and commercial purposes.
COMPLAINTS
Any problems that arise during the trip should be reported to the provider as soon as possible so that they can be resolved immediately. Complaints concerning employees of Runway Wanderland Travel Agency must be submitted in writing and by e-mail to complaints@runwaywanderland.ph no later than five (5) days after the incident.